If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics for information on how to download and install the latest Intel graphics driver available from Intel directly. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments. Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. You might receive an error with apphelp.dll from apps using DirectXĪfter installing KB5019980 or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. If you are using any third-party UI customization app and encounter any issues, you will need to contact customer support for the developer of the app you are using. Next steps: We are presently investigating and will provide more information when it is available. If you are using StartAllBack, you might be able to prevent this issue by updating to the latest version (v3.5.6 or later). If your Windows device is already experiencing this issue, you might need to contact customer support for the developer of the app you are using. Workaround: We recommend uninstalling any third-party UI customization app before installing KB5022913 to prevent this issue.

These types of apps often use unsupported methods to achieve their customization and as a result can have unintended results on your Windows device. The known affected third-party UI customization apps are ExplorerPatcher and StartAllBack. These third-party apps might cause errors with explorer.exe that might repeat multiple times in a loop. Third-party UI customization apps might cause Windows to not start upĪfter installing KB5022913 or later updates, Windows devices with some third-party UI customization apps might not start up.

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